1. Introduction
JO HUKUM ON-DEMAND SERVICES PRIVATE LIMITED (“Jo Hukum”, “we”, “us” or “our”) respects the privacy of users of the Jo Hukum mobile application and related services.
This Privacy Policy explains how Jo Hukum collects, uses, stores, processes, retains and shares information when you use the Jo Hukum Platform and services.
Jo Hukum is a technology-enabled marketplace that connects Customers with independent service professionals, contractors, technicians, vendors, consultants and other Service Partners.
By using the Jo Hukum Platform, you acknowledge and agree to this Privacy Policy, to the extent permitted by applicable law.
2. Information We Collect
Depending on the services and features you use, Jo Hukum may collect or process:
- Name and contact information
- Mobile number and account information
- Service and booking details
- Address and service location
- Location information where required for service functionality and coordination
- Photographs submitted by users in connection with their profile or requested services
- Payment and transaction-related information
- Authentication information, including OTP verification
- Device and technical information
- Customer support communications and service-related interactions
- Service-related records such as photographs, work reports, inspection notes, geo-location records, timestamps, invoices and other digital records
We may also collect or retain other Customer-related information where reasonably necessary for providing services, verification, safety, security, dispute resolution, legal compliance or other legitimate business purposes.
3. How We Use Your Information
Jo Hukum may use collected information to:
- Create, manage and verify user accounts
- Authenticate users through OTP
- Provide access to the Platform and its services
- Connect Customers with independent Service Partners
- Facilitate service requests and bookings
- Process and verify payments and transactions
- Coordinate and verify requested services
- Verify service completion
- Provide customer support
- Handle complaints, claims and disputes
- Prevent fraud, misuse and unauthorized activity
- Maintain safety and security
- Conduct quality assurance and service verification
- Conduct internal audits and business analytics
- Improve our services and Platform
- Comply with applicable legal and regulatory requirements
- Carry out other legitimate business purposes, to the extent permitted by applicable law
4. OTP and Authentication
Jo Hukum uses OTPs for user login and authentication.
The OTP is used to verify the user’s mobile number and provide secure access to the account. OTPs are used for authentication and login purposes.
5. Payment Information
Jo Hukum uses third-party payment service providers, including Razorpay, to process online payments.
Payment and transaction-related information may be processed by the applicable payment service provider for transaction processing, verification, refunds, fraud prevention and related purposes, subject to applicable laws and the provider’s applicable privacy practices.
6. Location and Photographs
Jo Hukum may collect and process location information where required to provide, coordinate or facilitate requested services.
Users may also provide photographs for their profile or in connection with requested services. Such photographs and related information may be used for account management, service coordination, verification, customer support, safety, dispute resolution, fraud prevention and service improvement.
7. Service Records and Communications
Jo Hukum may create, collect and retain service-related records such as photographs, work reports, inspection notes, geo-location records, timestamps, invoices and other digital records generated or provided in connection with a service.
Customer information and service interactions may be used for quality assurance, service verification, training, customer support, dispute resolution, fraud prevention, safety and security, regulatory compliance, internal audits, business analytics and service improvement.
8. Sharing of Information
Jo Hukum may share relevant information, on a need-to-know basis and subject to applicable law, with:
- Independent Service Partners involved in providing requested services
- Affiliates
- Contractors
- Technology, hosting and other service providers
- Payment service providers, including Razorpay
- Customer support and operational service providers
- Professional advisors where reasonably required
- Government, regulatory or law-enforcement authorities where required or permitted by law
Information may be shared where reasonably necessary to provide services, operate the Platform, maintain safety and security, prevent fraud, resolve disputes, conduct internal business operations or comply with legal and regulatory requirements.
9. Data Security
Jo Hukum takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no electronic system, storage method or transmission over the Internet can be guaranteed to be completely secure.
10. Data Retention and Account Deletion
Jo Hukum retains information for as long as reasonably necessary for providing services, maintaining transaction and business records, customer support, service verification, security, fraud prevention, dispute resolution, internal audits, service improvement and compliance with applicable legal or regulatory obligations.
Users can delete their Jo Hukum account directly through the Account Deletion option available in the Jo Hukum application. The user will be required to confirm the deletion before the account is deleted.
Users may also request account deletion by contacting:
Email: Info.johukumservices@gmail.com
Phone: 7878189144
Upon account deletion, associated personal information will be deleted, subject to information that Jo Hukum is required or reasonably permitted to retain for legal, regulatory, security, fraud-prevention, dispute-resolution, accounting, audit or other legitimate business purposes.
11. Legal and Regulatory Compliance
Jo Hukum may verify Customer identity and retain relevant customer, service and communication records for quality, legal, regulatory and security purposes, to the extent permitted by applicable law.
Jo Hukum may also retain or disclose information where necessary to establish, exercise or defend legal rights, investigate suspected fraud or misuse, respond to lawful requests or comply with applicable legal and regulatory requirements.
12. Changes to This Privacy Policy
Jo Hukum may update this Privacy Policy from time to time to reflect changes in its services, technology, data-handling practices or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
13. Contact Us
JO HUKUM ON-DEMAND SERVICES PRIVATE LIMITED
Email: Info.johukumservices@gmail.com
Phone: 7878189144
